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How 8qa Handles Your Personal Data

At 8qa, your privacy is not an afterthought — every piece of data we collect has a stated purpose, a retention limit and a deletion path you can…

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8qa How 8qa Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or erase the personal data we hold on your 8qa account, you can reach our privacy team through any of the three channels below.

Live Chat Open the chat widget on any page of the 8qa site. Type 'privacy request' at the start of your message and our team routes it directly to the data-handling desk, available seven days a week.
Email Support Send your request to our privacy address listed in the account settings footer. Include your registered mobile number so we can verify identity before making any changes to your stored data.
Account Settings Panel Log in, go to Settings, then Privacy. From there you can download a copy of your data, withdraw marketing consent, or submit a deletion request directly without contacting support at all.
HOW WE PROTECT YOUR DATA

Browse the Data Handling Practices We Keep Consistent

Security is built into how we operate, not bolted on afterwards. From the moment you submit personal details to 8qa, those details move through encrypted channels, are stored behind access-controlled systems and…

Encryption in Transit and at Rest

All data you submit — including name, address and payment token — travels over TLS 1.3 and is stored using AES-256 encryption. Only authorised internal roles with a verified business need can query your records.

Cookie Controls You Set

We use session cookies for login continuity and optional analytics cookies to understand site performance. You can accept, reject or customise non-essential cookies from the banner that appears on your first visit.

Account Security Layers

Two-step verification is available on every 8qa account. When it is active, a login from an unrecognised device triggers an OTP to your registered mobile before access is granted, keeping your data out of unauthorised hands.

Retention Periods Defined

Transaction records are kept for seven years as required by financial regulations. Profile data not tied to a financial obligation is deleted 90 days after you close your account, unless you request earlier deletion where law permits.

Your Right to Access and Correct

You can request a full export of the data 8qa holds on you at any time. If any detail is inaccurate — a misspelled name or an outdated address — you can flag it through account settings and we will correct it within five working days.

Who to Contact and How to Escalate

Our Data Protection Officer can be reached via the email in your account settings. If you feel a response is inadequate, you have the right to escalate to the relevant data authority in your jurisdiction under applicable local law.

Switch Through the Questions We Hear Most

These questions cover the situations account holders ask about most often — from what data we collect at registration to how you can ask us to delete everything. If your question is not here, the privacy contact paths above are the fastest way to get a direct answer.

We collect your name, date of birth, registered mobile number, email address and identity document details for verification. Payment tokens linked to UPI, Paytm or PhonePe are recorded, but raw account credentials for those services are never stored on our side.

No. We do not sell or rent your personal data to advertising networks or marketing aggregators. Data is shared only with payment processors, fraud-prevention partners and authorities where we are legally required to do so.

Log in, navigate to Settings, then Privacy, and select 'Download my data'. A secure link to your data export is emailed to your registered address within 48 hours. Alternatively, contact our privacy team via live chat or email.

Yes, where local law permits. Submit a deletion request through the Privacy section of your account settings or email our Data Protection Officer. Transactional records required by financial regulation are retained for the legally mandated period before deletion.

UPI handles and Paytm wallet identifiers are tokenised at the point of entry. The token is used to process and reconcile transactions; the original payment identifier is not stored in a form that can be read by internal staff or extracted in a data breach.

We use strictly necessary cookies for session management and optional analytics cookies to measure page performance. You can accept or decline optional cookies via the consent banner on your first visit, or change your preference any time in the cookie settings link at the bottom of every page.

Contact us immediately via live chat and type 'security concern' as your first words. Our team will freeze suspicious activity on your account, run an access log review and inform you of findings within 24 hours, as required under our incident response policy.

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