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Understand Your 8qa Terms and Conditions

These Terms and Conditions form a binding agreement between you and 8qa whenever you access our platform where local law permits.

Binding from account creationGoverns all transactionsUpdated when policy changesApplies where local law permitsContact us for any clarification
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8qa Understand Your 8qa Terms and Conditions
REACH US ABOUT TERMS

Contact 8qa on Policy Questions

If any clause in these Terms is unclear, or if you believe something on your account does not match what the Terms describe, our support team is available to clarify.

Live Chat Start a live chat session directly from your account dashboard. Our agents can pull up the relevant Terms clause and walk you through exactly what it means for your specific situation, in plain language.
Email Support Write to our support address with your account ID and the clause number in question. We aim to respond within 24 hours with a written answer you can keep for your own records.
Help Centre Our Help Centre hosts plain-language summaries of the most-asked Terms questions. Search by topic — account suspension, withdrawal holds, or payment disputes — and find the relevant policy section immediately.
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

These Terms set out how 8qa collects, stores, and uses the data tied to your account, your transactions, and your activity on the platform.

Data We Collect

When you open your account, we collect your name, contact details, and payment identifiers such as your UPI handle. This is used solely to operate your account, process deposits, and verify withdrawals as the Terms require.

Cookie Policy

We use session and preference cookies to keep your account logged in and remember your lobby settings. Functional cookies are required for the platform to work; you can manage analytics cookies through your browser settings at any time.

Account Security

Your account credentials are hashed and never stored in plain text. Two-factor authentication is available and we strongly encourage you to enable it so that only you can authorise transactions from your account.

Data Retention

We retain your account and transaction data for the period required by applicable Indian law. Once that period expires, personal data is deleted from our active systems unless a regulatory obligation requires us to hold it longer.

Your Right to Request Changes

Under these Terms, you may request a correction to any personal data we hold about you. Send your request via the email channel with your account ID; we will confirm the update or explain if any legal obligation prevents it.

Who to Contact for Policy Issues

For any dispute about how these Terms have been applied to your account — including a transaction hold or a payment query linked to Paytm or PhonePe — contact our compliance team directly via the email address listed in your account dashboard.

Frequently Asked Questions on Our Terms

Here are the questions we hear most often about the Terms and Conditions. If your question is not answered below, reach our support team via live chat or email and we will point you to the relevant clause.

These Terms take effect the moment you complete account creation on 8qa. By proceeding past the registration step, you confirm you have read and accepted them. They remain in force for as long as your account is active.

We may update the Terms when regulations change or when we add new services. We notify you via the email address on your account at least seven days before material changes take effect. Continued use of your account after that date constitutes acceptance.

A breach may result in a temporary suspension or permanent closure of your account, depending on the severity. We will contact you with the specific clause you have breached before taking action, except where immediate suspension is required to prevent harm.

Yes. Every financial transaction on your account — including UPI deposits, Paytm transfers, and PhonePe withdrawals — is governed by these Terms. The payment section of the Terms describes processing timelines and the steps required to verify a withdrawal.

We share data only with payment processors — such as our UPI and Paytm integrations — and with regulatory authorities where Indian law requires disclosure. We do not sell your personal data to marketers or unrelated third parties.

Send a written request to our support email with your account ID and the specific data you want corrected or removed. We will act within the timeframe the applicable Indian regulation prescribes and confirm the outcome in writing.

These Terms are governed by applicable Indian law to the extent that law permits your use of the platform. Access and eligibility depend on local regulations in your state or territory, and any clause inconsistent with local law is read down to the extent necessary.

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